NAHCON reiterates commitment to Pilgrims’ welfare
The National Hajj Commission of Nigeria (NAHCON) says it is engaging with the Saudi service provider, Mashariq al Dhahabia, over alleged contract breach.
NAHCON head of Public Affairs, Muhammad Musa, disclosed this in a statement on Wednesday in Abuja.
Musa said that the NAHCON has a record of keeping to contractual commitments since its inception.
“NAHCON has been honouring all contractual commitments, upholding the standards of transparency and accountability.
“On January 17, 2025, during a pre-Hajj visit following the Hajj exhibition, NAHCON and Mashariq al Dhahabia entered into an agreement to provide ground and Masha’ir services for Nigerian States’ Pilgrims.
“The decision to supplement Mashariq’s services with an additional provider was made after identifying operational challenges specifically, issues with Mashariq’s listing on the Saudi Visa Portal, Nusuk,” Musa said.
He said in spite of the identified challenges and to ensure pilgrim welfare, NAHCON’s proactive decision to engage a supplementary provider was driven by the need to meet stringent Saudi deadlines and to ensure uninterrupted service to Nigerian Pilgrims.
“NAHCON is also committed to excellence, transparency and the welfare of Nigerian Pilgrims in service provision of this sacred journey.
“Subsequent corrective actions by Mashariq al Dhahabia, NAHCON’s proactive decision to engage a supplementary provider was driven by the need to meet stringent Saudi deadlines and to ensure uninterrupted service to Nigerian Pilgrims.”
He said NAHCON would continue to explore all corrective measures to settle all perceived misunderstandings arising from the alleged legal action to be taken by the said service provider, Mashariq al Dhahabia.
He said all action by NAHCON would be guided by the mission to guarantee optimum service to Nigerian pilgrims.
“NAHCON firmly rejects any attempt to create confusion or compromise the welfare of the Nigerian Pilgrims.
“Instead the Commission’s strategy is to foster a competitive environment that is aimed at reducing costs and enhancing service quality.
“NAHCON remains steadfast in its commitment to contractual integrity and the well-being of the Nigerian Pilgrims.
“The Commission will continue striving to operate with transparency and accountability, undeterred by allegations or attempts to undermine its mission.”(NAN)
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