Service Charter - NEWS AGENCY OF NIGERIA

Minister inaugurates service charter to deliver quality, affordable housing

Philip Daniel Yatai
Apr, Thu, 2025

Metro

Minister inaugurates service charter to deliver quality, affordable housing

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By Angela Atabo

The Federal Ministry of Housing and Urban Development has inaugurated a Service Charter in its commitment to deliver quality and affordable housing to Nigerians.

The charter was inaugurated by Minister of Housing and Urban Development, Ahmed Dangiwa on Wednesday in Abuja.

Dangiwa said that it was a bold statement of the ministry’s collective commitment to excellence, transparency, responsiveness and accountability in the discharge of duties to Nigerians.

The News Agency of Nigeria (NAN) reports that the document outlines the ministry’s vision, mission, and deliverables in providing quality and affordable housing, aligning with the Renewed Hope Agenda of the Federal Government.

“As we all know, the civil service is the engine that drives the machinery of government headed by our Permanent Secretary.

“No matter how bold or visionary a government’s policies and programmes may be, their success or failure ultimately rests on the shoulders of the civil servants who are tasked with the implementation.

“When the civil service is competent, efficient and forward-thinking it becomes an invaluable asset, guiding political leaders and ensuring the continuity and success of government’s policies.

“A weak, unmotivated and inefficient civil service becomes a drag on progress, frustrating implementation and slowing down reforms and undermining the best intentions of the government,” he said.

Dangiwa said that the service charter outlined the standards of service that every department, unit and staff of the ministry should uphold.

According to him, it also gives citizens a clear picture of what they should expect from the ministry and how to hold it accountable to those expectations.

He urged members of staff to recommit themselves to giving their best in service and upholding the values of discipline, diligence and patriotism that define the Nigerian civil service.

The minister encouraged them to become enablers of change and not obstacles to progress.

“Let us embrace this charter, not just as a document, but as a culture.

“Let it guide our daily operations, shape our interactions with citizens and shareholders and inspire us to build a ministry that we can all be proud of,” he said

The minister said that the ministry would dedicate a special day during the SERVICOM week to recognise outstanding staff, customers, contractors, and consultants of the ministry.

The Permanent Secretary of the Ministry, Dr Shuiab Belgore, said that the ministry was working to change the narrative of the housing sector.

Belgore said that to make this happen, the ministry innovated some reforms to drive internal productivity, and created a reward system for best staff of the month and the overall best for the year.

“That way, the members of staff will give their best in effective service delivery to the nation.

“I guarantee to Nigerians that the service we will provide will be exemplary,”he said

Also speaking, Mrs Nnenna Akajemeli, National Coordinator and Chief Executive Officer, SERVICOM, presiding office, said that the inauguration of the service charter marked a significant step toward service improvement in the ministry.

Akajemeli said that its implementation would determine how well the ministry is positioned to really improve on the services provided to stakeholders.

She said that SERVICOM was an initiative of the Federal Government conceived to promote effective and efficient service delivery in the civil service.

“The concept was initiated by the government to ensure customer satisfaction and manage the performance and expectation gap between government and citizens.

“A service charter, therefore, is a document that describes the service experience that can be expected from the ministry to coordinate all matters concerning lands, housing and urban development,” she said.

Akajemeli,further described the service charter as an operational and performance enhancement tool that enshrined the trust between service providers and service takers containing realistic and measurable standards in specific key services of the ministry. (NAN)

Edited by Modupe Adeloye/Kadiri Abdulrahman

ICPC unveils service charter to track operations

isaac aregbesola
Nov, Thu, 2024

Defence/Security

ICPC unveils service charter to track operations

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By Isaac Aregbesola

The Independent Corrupt Practices and Other Related Offences Commission (ICPC) has unveiled a service charter to track, monitor and hold the commission accountable in its operations.

Dr Musa Aliyu, SAN, the Chairman of ICPC, who said this at the inauguration of the charter in Abuja, said that would ensure excellent service delivery to citizens.

Represented by the commission’s Secretary, Mr Clifford Oparaodu, the chairman said that the charter would place the commission in a vintage position to deliver efficient service.

”The Service Charter outlines 27 services rendered by the commission, ranging from the administrative functions such as general administration, procurement, training, and operational functions.

”The services also include investigation, prosecution, systems study and review, public enlightenment and education.

“The charter also lists seven performance targets and timelines for some of the administrative functions such as acknowledgement of petitions and response to communications,” he said.

Aliyu said that the charter, however, acknowledged that some of the activities could not be tied to timelines.

He listed the services which timelines could not be provided with specific accuracy to include investigation of petitions, prosecution of cases, recovery of looted funds and benefits for petitioners and victims of corrupt activities.

He pledged the commission’s commitment to undertake, pursue, and deliver such services with utmost commitment.

He explained that ”the charter also contains obligations of the different stakeholders including the commission’s “customers”, visitors, contractors as well as staff, management and board of the commission.

”There is the Grievance Redress Mechanism, which outlines the channels for complaining when services are not rendered as they should be.

”The mechanisms include our toll-free number (0800-CALL-ICPC), the phone numbers of the Complaints Desk Officer and the Nodal Officer, email addresses and state offices addresses.”

He urged all the heads of departments and resident Anti-Corruption Commissioners to make information available on these services on request and during their monitoring exercises to assess service delivery.

The Nodal Officer, SERVICOM, ICPC, Mrs Azuka Ogugua, said that the charter would help the commission achieve its goals.

”It is going to improve our operational services, we now have a template in which we can hold ourselves accountable. If we are not meeting up with the standards we set, we will query ourselves.

”The public should expect a more structured, a more focused ICPC in the way we do things because we now know that the public is aware that we have a service charter.

”When they write to ICPC they are going to get response, not just acknowledgement, within the time stated, which is 14 days, this is the standards and it can be reviewed.

”It is also to assure the public that the ICPC is listening and will serve them better,” she said.

The National Orientation Agency`s (NOA) Nodal Officer, Mr Obinna Nwosu, in his remarks, lauded the commission for developing the charter.

He said that the charter showed that the commission prioritised quality service and stakeholders’ satisfaction as a responsive and responsible public service.

“It is instructive to note that, as service providers, our stakeholders expect much from us; and when we match their expectations with quality service, we gain their trust.

’At NOA, we believe that quality service delivery is a result of positive values, attitudes and behaviours. In fact, it is the bedrock of public trust,” he said. (NAN) (www.nannews.ng)

Edited by Kadiri Abdulrahman