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April 21, 2024
You are currently viewing First Bank assures customers of  world-class services through ‘Digital Xperience’ centres

First Bank assures customers of world-class services through ‘Digital Xperience’ centres

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By Grace Alegba

The First Bank of Nigeria Ltd. has assured its customers of opportunities to experience world-class innovative banking services through the bank’s Digital Xperience centres.

First Bank Managing Director, Adeshola Adeduntan, announced this at the inauguration of the bank’s Digital Xperience centre in Banana Island, Ikoyi, Lagos, on Wednesday.

The bank noted that the centre would be the fourth fully automated branch to give customers the desired banking experience.

It also said that the Ikoyi centre “is a state-of-the-art hub completely automated and made interactive for self-service to eliminate need for tellers or human staff.

“The centre is equipped with ATMs, card issuance stand, a humanoid robot and teller cash recycler”.

The managing director said that First Bank had also begun technological revolution to give customers seamless banking experience.

He said that the Banana Island First Bank Digital Xperience centre would deliver a world-class self-service to customers.

Adeduntan noted that the first three branches were located in Victoria Island, Ibadan and Abuja.

He said that plans were ongoing to roll out additional five branches in choice and strategic locations across the nation before the end of 2024.

“The pillar of the transformation of the bank that we started about seven, eight years ago is investment in technology and deployment of technology to exceed our customers expectations consistently.

“At the heart of our transformation is customers, because we believe that the primary reason why we have been successful over the last 130 years is because we focused on our customers and that focus has not changed.

“Specifically, we have been rolling out the Digital Xperience centres where our customers can walk into a comfortable location of this nature, conduct or transact with us without any human intervention,” he said.

He said that feedback from previous locations were impressive and expressed hope that individuals living in Banana Island and its neighbourhood would take advantage of the centre.

Speaking on the digital edge, he said that customers could issue digital cards themselves.

Mr Chuma Ezirim, the Group Executive, E-Business and Retail Products Division of the bank, said that the bank was considering cloud technology as an important option to guide against internet cuts.

Ezirim said that the inauguration of the Digital Xperience centre was part of strategies to take banking to the door step of customers and come up with solutions to help customers in easier business transactions.

Mr Olusola Odukoya,  General Manager, Banana Island Estate, thanked the bank for opening a Digital Xperience centre in the area.

Also, Mr Callistus Obetta, the Group Executive, Technology, Digital Innovations and Banking Services of the bank, said that beyond automation, the centre provided ambient welcoming environment for users.

Obetta said that world leading cutting edge security and digital biometric authentications were included in backend servers to ensure customers’ funds safety. (NAN)

Edited by Kayode Olaitan

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