SERVICOM lauds NTI for adopting innovative approach to service delivery
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By Okon Okon
The Service Compact with All Nigerians (SERVICOM) has commended National Teachers’ Institute (NTI) for its innovative approach to service delivery by adopting global standards in its operations.
National Coordinator of SERVICOM, Mrs Nnenna Akajemeli, gave the commendation while presenting SERVICOM Compliance Evaluation (SCE) reports at the Corporate Headquarters of NTI in Kaduna.
Akajemeli lauded NTI’s efforts in integrating technology into its processes.
Akajemeli said the SERVICOM’s visit to the 10 selected state offices and study centres had showed that the institute was keeping pace with modern trends and driving towards excellence.
Citing Federal Capital Territory (FCT) and Benue State study centres, she said facilities at the centres had improved and provided more opportunities for teachers’ training.
“Interaction with students shows that students dashboard provided by the institute is user friendly. This helps them to better prioritise tasks and complete assignments on time, ultimately improving academic performance.
“They are proactive, very innovative, and in tune with the times. NTI is deploying technology into their processes and systems, ensuring that service delivery is seamless and efficient,” she stated
According to the SERVICOM boss, NTI has expanded access to its services by actively engaging with states and reaching more locations.
She said this had led to increased enrolment in its National Certificate in Education (NCE), Diploma, and Degree programmes.
“The impact of their work is evident in the growing number of trainees and improved quality of teacher education.
“The use of technology is now central to their operations, which aligns with global best practices,” she said.
The SERVICOM boss also emphasised the significance of NTI’s role in teacher training, pointing out that well-trained teachers contribute to better learning outcomes in primary and secondary schools across the country.
“In spite of the positive review, SERVICOM identified areas for improvement in NTI’s service delivery processes.
“The NTI management should prioritise timely distribution of all required course materials to students and establish a tracking system to ensure compliance.
“Management should liaise with institutions where BDPs, PGDE programmes are affiliated for prompt release of results and certificates.”
Responding, Prof. Sa’adiya Daura, Director-General of NTI, reaffirmed the institute’s commitment to improving service delivery following the SERVICOM assessment.
Represented by Ag. Registrar, Mrs Zainab Garba, Daura acknowledged the management efforts over the years which had led to significant progress from the previous assessment by SERVICOM.
“Yes, in previous years, our trends showed steady improvement. This is because we have been working closely with SERVICOM, which has helped us identify gaps and enhanced our services.
“As noted during the assessment, even the reward for excellence has been recognised within the institute,” she said. (NAN)(www.nannews.ng)
Edited by Deji Abdulwahab
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